Customer Service and Satisfaction is the heart of our operation. We will give you the best price and the fastest delivery to your door step. We really want you the customer to feel comfortable with this different way of buying our products. Privacy is not a issue no mailings and selling of any customer information on this site will be allowed or practiced. We would like to be a part of the enjoyment of your pool not part of the problem. We have the best customer service and techs in the pool industry today helping the customer get what they need. Provide a Secure site so orders are encrypted for your protection via Link Point.com and Yahoo.com, also provide Fax and Phone orders as well. When you call or receive a E-Mail you will be dealing with the owner of Aqualine Pools or one of our trained swimming pool techs. We are here to answer your questions and to help solve your pool problems. Aqualine Pools 1401 SE Parkway Azle, Texas 76020 e-mail to: aqualinepools@earthlink.net Toll free: 1-800-672-0529 Office: 817-238-0890 Fax:817-238-0889 You will be charged for special shipping request (overnite,nextday etc.) Orders will be shipped out by 1-2 business days (Monday thru Friday). Orders recieved over the weekend will be processed by Tuesday and will be shipped out within two business days on UPSor common carrier.You should recieve your order with-in 3 to 7 days. All orders over 150 lbs., all filters, all heaters, and all diving boards will be shipped ground freight / trucking lines. Please allow 5 to 10 days to receive your order. Large Items can not be shipped over-nite. UPS may refuse to ship certain box shapes under 150 lbs. Those items will be shipped ground freight. Allow 5 to 10 days to receive your order. Aqualine Pools will do everything we can to make your time at our store enjoyable trouble free. There are Manufacturer's warranty reps in most major areas and most of the time any warranty work and or repairs will be taken over quickly just the same as if you bought from your local pool store. WARRANTY Products are covered by Manufacturer's warranties and subject to their terms. There are NO other warranties, either expressed or implied by AquaParts.com or Aqualine Pools. All deliveries are made to addresses that you provide. We are not responsible for mis-directed ship to addresses. All pricing is subject to change without notice. Merchandise will not be accepted for return without prior e-mail authorization. Returned shipments not having prior approval will be refused. All returned merchandise must be new and unused with exception of defective goods. A 20% restocking charge will be applied against any credit issued for salable merchandise. All goods must be returned freight pre-paid within 30 days after receipt of shipment. Return authorization number must appear on all cartons. Aqualine Pools offers free shipping to you and in returning an item, YOU MUST PAY to ship it back to Aqualine Pools or to the original shipper. No call cards will be issued. Return Policy for electric motors: A charge of 30% restocking fee for returned motors (within 30 days of purchase) reguardless of reason for return. No returns after 30 days. No Exceptions No refunds for any reason. No Exceptions. All Returns for all reasons---- Freight charges apply. No Exceptions. All returns must be in same condition as received and un-used. No Exceptions. Motors are covered by manufacturers warranty only. Check your order when received. Any claim of damage must be placed with the shipping company upon receipt. Inspect your package!!! Responsibility with respect to shipments made by common carrier ends with the issues of the bill of lading. Any damages or shortages should be noted on the receiving freight bill and filed with the delivering carrier. If any of this happens please e-mail A.S.A.P to: aqualinepools@earthlink.net aqualinepools@earthlink.net Also please visit our main web site WWW.AQUALINEPOOLS.COM or check us out at The Better Business Bureau Online